2011 - Dar es Salaam, Tanzania | Public Institutions

2011 United Nations Public Service Forum, Day and Awards Ceremony

2011 United Nations Public Service Forum, Day and Awards Ceremony The United Nations Public Service Forum is a unique capacity-building global event on public governance that provides a platform to explore, discuss and learn about: (i) Emerging challenges, issues and trends in public governance; (ii) Innovative practices to address these challenges; and (iii) Capacity development strategies, approaches and tools - how can we learn from these practices and what tools are available or can we develop to move forward?

Every year the Forum focuses on a specific critical area of public governance, and explores its different dimensions and components in an organic way. The Forum brings together world leaders, policy-makers, practitioners, innovators in governance, representatives of international and regional organizations, the academia, non-profit organizations and the private sector. The Forum is uniquely positioned to benefit from the first-class innovative practices of the winners of the prestigious United Nations Public Service Awards who are recognized for their achievements on the last day of this high-level event, which also coincides with United Nations Public Service Day and Africa Public Service Day. The General Assembly, by its resolution A/RES/57/277, designated 23 June as the United Nations Public Service Day to "celebrate the value and virtue of service to the community".

This year, the Forum, which will focus on the theme of "Transformative Leadership in Public Administration and Innovation in Governance: Creating a Better Life for All" will take place in Dar es Salaam, Tanzania from 20 to 23 June 2011. It is organized by the United Nations Department of Economic and Social Affairs (UNDESA), Division for Public Administration and Development Management (DPADM) in collaboration with the African Union Commission (AUC), the President’s Office of the United Republic of Tanzania, which will host the event, and in partnership with the United Nations Entity for Gender Equality and the Empowerment of Women (UN-Women), and with the support of the United Nations Development Programme (UNDP) in Tanzania.

Event Information

Winners

Description of 2011 Winning Initiatives

UN Innovations in Public Governance Application for iPhone/iPad

The UN's latest mobile application, UN Innovations in Public Governance, was launched by DPADM/DESA at the UN Public Service Awards Ceremony in Dar es Salaam on 23 June 2011. The free application, available worldwide for iPhone, iPod Touch, and iPad, lets users easily explore the entire archive of 145 Public Service Award-Winning Initiatives, including the just-announced 2011 winners. The App allows users to filter by Subject, Category, Region, Country and Year, and learn about each initiative from content that is optimised for a mobile platform.

Past United Nations Public Service Awards Winners

Photos and Videos

Photos

Photos of the 2011 United Nations Public Service Day

Videos

Organizers and Partners

United Nations Department of Economic and Social Affairs (UNDESA)

Division for Public Administration and Development Management (DPADM)

UN- Women

African Union Commission

President's Office, Government of Tanzania

Contacts
Adriana Alberti, UNPSA Programme and Forum Coordinator at @email
Sirkka Nghilundilua, UNPSA Administrator at @email
Mr. Mathias Kabunduguru, Director, Public Policy, Office of the President, Tanzania, Forum and Africa Public Service Day Coordinator at @email

Plenary Sessions

Ministerial Roundtable and Inter-Generational Dialogue

Bios of Speakers
Innovations Exhibition
Presentation of the 2011 United Nations Public Service Awards Winners

Statement by United Nations Secretary-General Mr. Ban Ki-moon:
Arabic Chinese English French Russian Spanish

Statement by Mr. Alberic Kacou, United Nations Resident Coordinator, Tanzania
Presentation by Mr. John Sandage, Director Division for Treaty Affairs, United Nations Office on Drugs and Crime (UNODC): Talking Points

Opening Ceremony

Statement by United Nations Secretary-General Mr. Ban Ki-moon
Arabic Chinese English French Russian Spanish

Speech by the Right Honorable Mizengo Peter Pinda, Prime Minister of the United Republic of Tanzania

Speech by HON. Hawa A. Ghasia (MP) Minister of State, President's Office, Public Service Management of the United Republic of Tanzania

Speech by Hon. Dalmas Otieno Anyango, Egh., Mp., Chairperson of the Pan Africa Conference of Ministers of Public Service, Minister of State for Public Service, Kenya

Plenary Session I - Governance and Public Administration in Africa

The African Public service Charter: A Critical Step in Improving Governance and Public Administration in Africa, by Mr. Juster Nkoroi, Head of the CAMPS Secretariat

The Critical Role of Leadership in Reconstructing Public Administration after Conflict in Africa, by Mr. John-Mary Kauzya, Chief, Public Administration Capacity Branc, Division for Public Administration and Development Management, Department of Economic and Social Affairs, United Nations:
Power Point / Word

Unleashing Wealth Creation in Africa, by Mr. Julius O. Akinyemi, Entrepreneur-In-Residence, Massachusetts Institute of Technology (MIT)

Formalizing Property Rights of Slum Dwellers for Socio-economic Development: The case of Mukurabita in The United Republic of Tanzania, Hon. Stepen Wasira, Minister of State, President's Office, Social Relations and Coordination, United Republic of Tanzania

Plenary Session II - Promoting Integrity in Leadership and Transforming Mindsets in Public Governance: A Global Perspective

Transformative Leadership for Sustainable Human Development, by Mr. Robertson Work, Adjunct Professor, New York University Wagner Graduate School of Public Service, Founder/Director, Innovative Leadership Services: Background Paper / Presentation

Promoting Integrity in Public Governance: A Global Perspective, by Ms. Julia Pilgrim, Crime Prevention and Criminal Justice Officer, Corruption and Economic Crime Branch, United Nations Office on Drugs and Crime (UNODC)

Plenary Session III - Promoting Citizen Participation and Innovation in Public Service Delivery: A New Paradigm Shirt in Creating Public Value

Accelerating Achievement of the MDGs: Engaging Women in Public Service Delivery, by Ms. Joanne Sandler, Senior Advisor Policy and Programmes, United Nations Entity for Gender Equality and the Empowerment of Women - UN-Women

Citizen Participation and Innovations in Public Service Delivery for Proverty Reduction Strategies, by Dr. Godfrey Sansa, University of Dar es Salaam

eParticipation and the Role of Social Media in Transforming Public Governance, by Mr. Jeremy Millard, Senior Consultant, Danish Technological Institute, Denmark

Plenary Session IV - Presentation of the 2011 United Nations Public Service Awards Winners

Capacity Building Workshops

Workshop 1 - Leading with Integrity and Inventiveness in Public Governance

This workshop, which has two sub-themes: “Preventing and Fighting Corruption” and “Innovation in Public Service”, aims at uncovering strategies on preventing and combating corruption, as well as emerging trends, policies and strategies, practices and lessons learned related to the institutional development of service delivery in a number of areas, including health, education, and pensions. Corruption and efficient service delivery are inextricably intertwined, as corruption hurts the poor disproportionately by diverting funds intended for development, undermining a Government’s ability to provide basic services, feeding inequality and injustice and discouraging foreign aid and investment. Undoubtedly one of the most important objectives of governments is the delivery of public services and goods or providing access to them.

PRESENTATIONS:

SESSION 1 - LEADING WITH INTEGRITY IN THE PUBLIC SERVICE

Panel 1 - A New Vision of Transformative Leadership and Integrity in Public Governance to Create a Better Life for All

Promoting Professionalism and the Fight Against Corruption in Public Administration in Africa, by John Mary Kauzya, Chief, Public Administration and Capacity Branch, Division for Public Administration and Development Management, Department of Economics and Social Affairs, United Nations: Power Point / Word
How does Integrity and Good Governance impact Pro-poor Growth? by Mr. Mashwahle Diphofa, Director General, Public Service Commission, South Africa
The Supply Side of Bribery: Addressing Corruption through Corporate Governance, by Mr. Akere Muna, Vice-Chairman, Transparency International Board, Cameroon

Panel 2: Good Practices and Innovations in Preventing and Combating Corruption in the Public Service

Result Slip Scanning Project, by Mr. Libisi Maphanga, Chief Information Officer, Electoral Commission, South Africa
Migrant and Business Friendly Recruitment System, by Mr. Kim Nam-Ihl, Vice President of Global Workforce Unit, Human Resources Development Service, Republic of Korea
Road to Transparency Town, Mr. Andrej Hrnciar Mayor, Town of Martin Transparent Town, Town Hall of Martin Slovakia
Zero Base Regulation to improve Administrative Efficiency in the Federal Government, by Mr. Uriel Carrazco Marquez, Hea, Unit for Policy Improvement, Mexico
Central Recruitment System, by Ms. Fatma Al-Balushi, System Analyst, Central Recruiting System, Ministry of Civil Service, Oman

SESSION 2 - LEADING WITH INVENTIVENESS: IMPROVING THE DELIVERY OF PUBLIC SERVICES THROUGH PUBLIC SECTOR INNOVATIONS

Panel 1 - What can leaders do to improve access, quality and effectiveness of public services, especially in view of the achievement of the Millennium Development Goals?

Citizen engagement in service delivery and new forms of citizen participation in the delivery of services, by Mr. Heui-Yeol Lee, Director of Information Culture Division, Ministry of Public Administration and Security, Republic of Korea
The critical role of public services in business development, by Mr. Nezar Marouf, Director, Government Support Projects, eGovernment Authority, Bahrain
Building leadership capacities to promote accessible, citizen-centric and efficient public services to create a better life for all, by Ms. Sun Young Chang, Associate Research & Policy Development Expert, United Nations Project on Governance -UNPOG-

Panel 2 - Best Practices and Innovations in Public Service Delivery that Make Governments More Effective, Responsive and Citizen-Centric

Mission Convergence Project, by Ms. Shyami Sodhi, Director, Samajik Suvidha Sangam, India
Creating the partnership and participation of entrepreneurs in innovative management of tax administration at the Tax Office in Sierpc, Poland, by Dr. Henryka Piekarska, Head, Tax Office in Sierpc, Poland
Plan de Seguridad Alimentaria y Nutricional de Antioquia -MANA-, by Ms. Henry Ney Shyami Jiménez Arrieta, Antioquia Department for MANA Food Programme, Colombia
Electronic Education Portal Project, by Mr. Sultan Al-Wadhahi, Ministry of Education, Oman

Panel 3 - Strategies, Methodologies and Capacity-Building Tools to Improve Access, quality and Effectiveness of Public Service Delivery

Conclusions of Panel 3

Workshop 2- Engaging Citizens and Civil Society Organizations to Promote Effectiveness, Accountability and Transparency in Reconstruction and Recovery Strategies after Natural Disasters

Every year, countries around the world suffer from natural disasters which have severe implications on their economic and social development. The poorest countries and people suffer from natural disasters first and most. In a post-natural disaster situation, effective governmental leadership, efficient institutional organization and coordination, prompt mobilization of human and financial resources, and coherent public communications are all needed to overcome the immediate and mid-term crisis and to meet the urgent needs of the affected populations. Government failure or inadequate response and/or performance to overcome the crisis and meet the urgent needs of the people bring to the forefront other actors -non-governmental organizations, international organizations and spontaneously formed social or civic organizations- which substitute for government in a variety of public interventions, but unfortunately not always in orderly, accountable and transparent ways: inadequate governance in the aftermath of a natural disaster sometimes leads to corruption, privileged attention to elites or groups connected to political actors, unsatisfactory response in equitable and inclusive manners to the needs of all and especially of the poor and marginalized. As a consequence, trust in government and the leadership of legitimate authorities is also weakened or damaged, making the situation even worse. Thus, the occurrence of natural disasters not only generates considerable human suffering and large economic costs, but also puts to severe test the capacity of governments to effectively intervene and solve big and pressing problems for the population under extraordinary and highly complex situations, with large challenges for the public administration.

Aide Memoire
Agenda
Bios of Speakers
List of Participants
Background Papers

PRESENTATIONS

Contacts
Roberto Villarreal
Chief
Development Management Branch (DMB)
Division for Public Administration and Development Management (DPADM)
@email

Vyatcheslav Cherkasov
Senior Public Administration Officer
DMB/DPADM
@email

Anni Haataja
Associate Expert
DMB/DPADM
@email

Stella Simpas
Programme Assistant
DMB/DPADM
simpas@un.org

Workshop 3 - African e-Leadership Capacity-Building

The UN eLeadership Capacity Building Workshop aims to explore the role and importance of leadership in e-government development. It will aim to (i) facilitate an active dialogue amongst the African CIOs, between them and their counterparts from different regions of the world as well as regional and international development partners and UN organizations in addressing the challenges and assessing the institutional framework for e/m government development in Africa; (ii) promote regional cooperation and the regional perspective in e/m-government leadership, through discussions and presentations regarding the models of institutional frameworks and the fundamentals of the enabling environment; (iii) promote international cooperation and exchange of experiences amongst the high level decision makers across the regions; (iv) map innovative practices of e/m government leadership in implementing development goals, citing best practices and lessons learnt; (v) provide a set of findings, conclusions and recommendations on the role of CIO in implementing successfully e-government strategies, as a way to achieve national development goals, aligned with the achievement of Internationally Agreed Development Goals (IADGs), including the Millennium Development Goals (MDGs); (vi) establish a network of CIOs (eLeaders in Africa) as a regional forum where challenges will be discussed and experiences will be shared on a more sustainable way.

Aide Memoire
Agenda
Short Bio of Speakers
List of Participants

RESOURCE MATERIAL

Background Paper - Dr. Clement Dzidonu
Leadership for ICT-enabled Development - Dr. Nagy Hanna
Transforming Government and Empowering Communities - Dr. Nagy Hanna
e-Leadership Institutions for the Knowledge Economy - Dr. Nagy Hanna
National E-Government Institutions: Functions, Models, and Trends - Dr. Nagy Hanna

PRESENTATIONS

Opening Statement by Mr. Vincenzo Aquaro, Chief, eGB/DPADM
Institutional Capacity Building for Successful eGovernment - Models of Institutional Frameworks African Region – Tanzania Perspective by Dr. Florens M. Turuka
e-Government Initiatives in Ethiopia by H.E. Debretsion G/Michael
Kenya e-Government Journey: Institutional Framework, Role, Achievements & Challenges by John Sergon
Institutional Capacity Building for Successful e-Government – South Africa by Blake Mosley-Lefatola
Institutional Capacity Building For Successful e-Government In Colombia by Francisco Camargo Salas
Presentation on Background Paper by Prof. Clement Dzidonu
E-Government and Knowledge Management by Richard Kerby
Saudi e-Government Program by Ali S. Al-Soma
Digital Oman Strategy and eGovernment (e.oman) by Talal Alrahbi
Central Recruitment System(CRS) – Oman
Linking e-Government to Local Organizing Forms by Nixon Muganda Ochara
Challenges of a e-Leader in Promoting Innovation and Successful e-Government – Sharing Experiences out and Within Africa - Capacity Development Using Technology in Africa by Charles Senkondo
Fifty Years Later: Who Governs Africa, How and To What End? - Reflections on Leadership and Governance, and the Legacy of the Dream That Was by Joseph O. Okpaku, Sr.
United Nations Project Office on Governance (UNPOG) by Jong-Moo Choi
Awareness & Training initiatives, Winner (First Place) of 2011 United Nations Public Service Award - Oman by Talal Alrahbi
Final Report
Evaluation

Contacts
Vincenzo Aquaro
Chief
e-Government Branch (eGB)
Division for Public Administration and Development Management (DPADM)
@email

Elida Reci
Public Administration and Governance Officer
eGB/DPADM
@email

Richard Kerby
Inter-regional Adviser on e-Government and Knowlege Management
eGB/DPADM
@email

Rosanne Clarke
PMA
eGB/DPADM
@email

Workshop 4 – “Leading Innovations on Gender-Responsive Service Delivery

Gender-responsive public services, including provision for skilled health personnel to attend to births, have indeed lagged behind legislative advancements, national and international commitments on gender equality. Public authorities have a crucial role in ensuring that the service delivery needs of women are met as the latter represent the majority of those who access and use public services. Hence, there is a need to institutionalize gender-responsive public service delivery, and promote the exchange of good practices concerning inclusion of women and their needs in governance and public administration in order to contribute to social and economic development.

PRESENTATIONS BY AWARD WINNERS

The Egyptian Cancer Breast Screening Programme, by Dr. Dorria Salem
Prof. Of Radiology Cairo University, Advisor Of H.E Minister of Health,
Director of WHOP
Increasing Access to Justice for Poor Women who are Victims of Sexual Atrocities, by Mr. Rajat Mitra, Swanchetan Sociaty for Mental Health, I
Online Career Coaching Services Center in South Korea, by Geonggi Women's Development Center
The Mobile Mammography Unit, Reaching Out To All Women, by Yuthar Al-Rawahi, Founder & President, The National Association For Cancer Awareness, Oman
Self-Empowerment Program for Runaway Teenage Women, by Mi-Yeon Huh, Seoul Metropolitan Government, Republic of Korea

Making Public Services Work for Women: Lessons from United Nations Public Service Award Nominees, by Marie Donaldson and Vladimir Glasinovic School of International and Public Affairs (SIPA) Columbia University

PANEL 1: Winds of Change? Innovations in Delivering Services to Rural Women

Barefoot College - and Africa Light Up Initiative, by Mr. Bunker Roy, Director, Barefoot College
Innovating Service Delivery to Reach Rural Women, by Asa Torkelsson, Sr. Gender Specialist
World Bank, Kenya
GirlHub as a Case Study of a PPP Delivering Services for Adolescent Girls, by Kemi Williams
Head, Girl Hub Rwanda, Nike Foundation

PANEL 2: Accountability and Gender-Responsive Service Delivery

Gender Responsive Service Delivery and Accountability in Bangladesh, by Ferdous Jahan, BRAC Development Institute
Social Accountability and Gender Responsive Service Delivery in Nepal: Experiences from Cambodia, Indonesia, by Jeremy Holland, Senior Associate, Gender at Work
Afrobarometer - Gender Presentation, by Zenobia Ismail, Programme Manager, Afrobarometer
Gender Budgeting: The Austrian Federal Experience, by Gerhard Steger, Director General, Budget Directorate, Ministry of Finance, Austria

Panel 3: A Leap Forward - Innovations to Overcome Women's Mobility Constraints

Leading Innovations on Gender Responsive Service Delivery - What Information and Communications Technologies can do for Gender Responsive Service Delivery, by Anita Gurumurthy, T for Change
Innovations to Overcome Women’s Mobility Constraints: The WOUGNET Experience, by Dorothy Okello, Coordinator, Women of Uganda Network (WOUGNET)
Applying Knowledge Products to Promote Rural Women’s and Men’s Mobility, by Nite Tanzarn
Director, International Forum for rural Transport and Development (IFRTD)

Panel 4: Improving Women's Participation in Electoral Processes

Violence Against Women in Politics, by Derrick Marco, Programme Manager, IDASA
Improving Women’s Participation in Electoral Processes, by Winnie Guchu, Commissioner,
Interim Independent Electoral Commission, Kenya
Challenges Facing Women Participation in Elections Process in Tanzania, Dr. Ave Maria E. Semakafu Coordinator- Tanzania Women Cross Party Platform & DEMOFINLAND

Contacts
Sudarsana Kundu
Programme Manager, Gender and Governance
Peace and Security Cluster
UN Women
sudarsana.kundu@unwomen.org

Ana Lukatela
Programme Specialist, Women’s Political Participation
Peace and Security Cluster
UN Women
@email

Limon B. Rodriguez
Research and Statistics Analyst
Peace and Security Cluster
UN Women
@email

Special Meeting for Awards Programmes Coordinators

The Special Meeting for Coordinators of Public Service Awards Programmes is organized within the framework of the United Nations Public Service Awards Day and Forum and will take place in the afternoon of 23 June. The main goal of the Meeting is to provide a platform for dialogue among coordinators and other representative of public service awards programmes from all regions of the world. Discussions will, essentially, be pivoted around the subject of “Fostering Knowledge-sharing among Public Service Awards Programmes", at local, national regional and international levels. Participants from each region will engage each other in sharing from their experiences and expertise and general discussion among participants will follow on two main agenda items: (A) the finalization of an action plan for the launching of a Global Network for Coordinators of Public Service Awards Programmes, including its format, and content sustainability; (B) the exploration of programme assessment methodologies towards global perspectives of programme impacts.

Aide Memoire
Agenda
List of Participants
Background Documents
Bios of Presenters - Prof. Harys Regidor-Barboza; Mr. Chris Mingo; Dr. Zeyad El Kahlout
Presentation Handouts - Session I - ICAP. Session II - IMPUMELELO; DGEP.
Award Programmes Profiles 2010
- African Association for Public Administration and Management -AAPAM Awards Programme: Word / Power Point
- UNIFEM Public Service Award for Outstanding Contribution to the field of Public Service Delivery for Women
- Premio Latinoamericano y del Caribe a la Transferencia de Buenas Prácticas
- CAPAM International Innovations Award
- Dubai Government Excellence Program: Word / Power Point
- Annual CPSI Public Sector Innovation Awards by Ms. Thuli Radebe: Word / Power Point
- European eGovernment Awards, by Jeremy Millard: Word / Power Point
Global Network for Coordinators of Public Service Awards Programmes web page
Report on the Special Meeting for Coordinators of Public Service Awards Programmes

Contacts
Adriana Alberti
Coordinator, United Nations Public Service Awards Programme
T: +1-212 963 2299
F: +1-212 963 9681
E: @email

Lois Redman-Warner
Associate Governance and Public Administration Officer
T: +1-212-963-3952
F: +1-212-963-2292
E: @email

UN Public Service Forum

2011 - Dar es Salaam, Tanzania