Inter-ministerial Technical Workshop on Implementing the One-Door-Service Centers (ODSCs) in Lao Peo

Inter-ministerial Technical Workshop on Implementing the One-Door-Service Centers (ODSCs) in Lao People’s Democratic Republic (PDR)

Organized by the

Ministry of Home Affairs (MOHA), Lao PDR,

in partnership with the

United Nations Department of Economic and Social Affairs (UN DESA), through

the Division for Public Institutions and Digital Government (DPIDG) and

its United Nations Project Office on Governance (UNPOG), the

Resident Coordinators Office (RCO) and

United Nations Development Programme (UNDP) in Lao PDR

Thursday, 28 October 2021, 8:30 am – 15.15 pm | Lao Time

Thursday, 28 October 2021, 10:30 am – 17:15 pm | Korea Standard Time

Wednesday, 27 October 2021, 21:30 pm – Thursday, 28 October 2021, 4:15 am | Eastern Standard Time

The inter-ministerial technical workshop on ODSCs is supported by UN DESA’s Development Account Project 1819G on “Institutional arrangements for policy integration, coordination and stakeholder engagement in SDG implementation and reviews in Asia & the Pacific”. The overarching objective of the workshop is to strengthen government capacity for the design and implementation of sustainable ODSCs for public services in Lao PDR. The workshop will provide a platform for decision-makers and officials of Lao PDR to learn lessons on promoting effective, inclusive, and accountable ODSCs to mitigate current and future challenges in public service delivery. The invited panelists will share knowledge about various mechanisms to modernize ODSCs (usually referred to also as “One-Stop-Shops” or OSS) to achieve higher citizen satisfaction while focusing on implementing the 2030 Agenda for Sustainable Development.

The workshop is a follow-up to the peer-to-peer learning international workshop on ODCSs, which was held back-to-back on 4 August 2021 with a national workshop on lessons learned and next steps in implementing the ODCSs in Lao PDR and organized by UN DESA, in cooperation with the RCO and UNDP in Lao. The workshop was attended by officials of the MOHA of Lao PDR and by the representatives of all 44 ODSCs in the country.

The inter-ministerial technical workshop will be conducted virtually through Zoom for most participants and not in public. Participation is by invite only.

Concept Note and Agenda

Presentation by Mr. Bokyun Shim

Presentation by Ms. Adriana Alberti (English / Lao)

Presentation by Mr. Aslam Alam:

- Action Planning Process (English / Lao)

- Briefing on breakout sessions (English / Lao)

Presentation by Mr. Keping Yao

Presentation by Wai Min Kwok (English / Lao)

ODS Overview

ODS Way Forward

Report