The application “Call Sofiа – Sofia Municipality Contact Center”

This compendium, prepared by the Division for Public Institutions and Digital Government (DPIDG) of the United Nations Department of Economic and Social Affairs (UN DESA), aims to capture emerging trends in digital responses of UN Member States against the COVID-19 pandemic along with other digital government initiatives and provide a preliminary analysis of their main features. These cases are shared for exchange of information so that Member States can learn from each other and possibly create new partnerships.

The citizens of Sofia can use the free mobile app on the platform of Sofia Municipality to submit signals. The application “Call Sofiа – Sofia Municipality Contact Center” is available to the users of Android and iOS devices through Google play и App Store, through the profiles in Google, Facebook, or through one-time registration. Due to the current situation a special section “COVID-19” is implemented for submitting signals on breaches of the anti-epidemic measures introduces at the territory of Sofia Municipality. A new function is added to the mobile version of the Contact Center, allowing to submit applications for voluntary work in the fight against COVID-19. The function is active through the Desktop application of the Contact Center.

Country

Bulgaria

Institution

Sofia Municipality