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This compendium, prepared by the Division for Public Institutions and Digital Government (DPIDG) of the United Nations Department of Economic and Social Affairs (UN DESA), aims to capture emerging trends in digital responses of UN Member States against the COVID-19 pandemic along with other digital government initiatives and provide a preliminary analysis of their main features. These cases are shared for exchange of information so that Member States can learn from each other and possibly create new partnerships.

A lower middle income country, Bhutan moved up from the middle EGDI group in 2018 to rank highest among the LDCs in 2020, in part due to improvements in its telecommunications infrastructure. The country has extended Internet connectivity to around a thousand government offices, schools and hospitals, allowing the provision of e-government services such as online business licensing and customs-trade approvals. Government officials and teachers have also benefited from ICT through the use of digital platforms to improve their digital skills. International and regional cooperation has also played an important role in the country’s improved performance. The World Health Organization and the Indian Institute of Health collaborated on the deployment of an electronic patient information system and a centralized health data warehouse that have helped improve quality and efficiency in the delivery of health services.

Country
Bhutan
Institution

The Government of Bhutan

Category
Digital Government
Focus
Strategy
Technology

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