Chat Bot | Public Institutions

This compendium, prepared by the Division for Public Institutions and Digital Government (DPIDG) of the United Nations Department of Economic and Social Affairs (UN DESA), aims to capture emerging trends in digital responses of UN Member States against the COVID-19 pandemic along with other digital government initiatives and provide a preliminary analysis of their main features. These cases are shared for exchange of information so that Member States can learn from each other and possibly create new partnerships.

A chatbot is a software tool that uses text or text-to-speech to conduct an online chat conversation instead of giving direct contact with a real person.
The Parisian chatbot starts the conversation by saying: “Your assistant to answer your questions. I just started, so please be indulgent during my learning phase!”

Country

France

Institution

Paris