Chatbot SUVE | Public Institutions

This compendium, prepared by the Division for Public Institutions and Digital Government (DPIDG) of the United Nations Department of Economic and Social Affairs (UN DESA), aims to capture emerging trends in digital responses of UN Member States against the COVID-19 pandemic along with other digital government initiatives and provide a preliminary analysis of their main features. These cases are shared for exchange of information so that Member States can learn from each other and possibly create new partnerships.

Chatbot that can answer questions in Estonian and English people need answers to during the emergency situation in Estonia. Automated answers to different incoming request across different state authorities.

Country

Estonia

Institution

Garage48, Wize AI, Boost.ai, Work in Estonia, Invest in Estonia, Government Office