Welcome to the United Nations
The Citizen Map (site and app), which provides georeferenced information for public services and allows users to get digital queue tickets for onsite public services, was updated to:
- Ensuring there are no “open” queue tickets and provide textual and graphic information (including a new splash screen and banner) to users;
- Targeting citizens, to help prevent crowding in on-site counters (in conjunction with ePortugal);
- Click to action for services on digital channels (in conjunction with ePortugal);
- Click to action to obtain information and answer questions (in conjunction with the Citizen Contact Centre and Business Contact Centre);
- Click to action placement for pre-scheduling services (in conjunction with the entities responsible for the service).
There are other small improvements foreseen:
- Backend (invisible to the user): for instance, immediate map information update system, performance improvement, etc.
- Frontend: accessibility, click to call throughout the Map, etc.
Administrative Modernization Agency (AMA)
website