COVID-19 digital assistant "Andrija"

This compendium, prepared by the Division for Public Institutions and Digital Government (DPIDG) of the United Nations Department of Economic and Social Affairs (UN DESA), aims to capture emerging trends in digital responses of UN Member States against the COVID-19 pandemic along with other digital government initiatives and provide a preliminary analysis of their main features. These cases are shared for exchange of information so that Member States can learn from each other and possibly create new partnerships.

Digital assistant who advises people how to diagnose and manage suspected COVID-19 infections. It is powered by artificial intelligence and has been developed by Croatian IT companies in cooperation with epidemiologists. The digital assistant is available online and can be activated on WhatsApp using the name Andrija. The digital assistant is very helpful to the healthcare system as it can process tens of thousands of requests on a daily basis, while doctors can handle some 50 calls a day.

Country

Croatia

Institution

Ministry of Administration