Digital submission of signals and grievances and receiving information

This compendium, prepared by the Division for Public Institutions and Digital Government (DPIDG) of the United Nations Department of Economic and Social Affairs (UN DESA), aims to capture emerging trends in digital responses of UN Member States against the COVID-19 pandemic along with other digital government initiatives and provide a preliminary analysis of their main features. These cases are shared for exchange of information so that Member States can learn from each other and possibly create new partnerships.

SEGA offers the possibility for digital submission of signals and grievances and receiving information from the institutions through the Secure eDelivery System. A special section - Signals, grievances and proposals, is created at the Government Services and Information Portal. Sender can be any citizen or organization.

Country

Bulgaria

Institution

State e-Government Agency