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The Ministries collaborated through their industry players for setup of an Emergency Operations Centre and call centre through which Covid-19 related calls can be received. The regulator availed short code 2019 and operators availed toll free lines accessed through the shortcake and handsets for the call centre as well as internet connectivity. The call centre is currently functional and being used by the public to make inquiries as well as report suspected cases.
The electronic monitoring and surveillance system is still being setup and is aimed at providing a means of monitoring people who come into the country through ports of entry. The regulator has provided servers and computers towards this purpose. The Operators will zero rate access to the Ministry of Health's website by all users to allow updating of information on the electronic system.
Ministry of Health and Child Care, Ministry of ICT Postal and Courier Services, Postal and Telecommunications Authority of Zimbabwe, Mobile Network Operators
Call center