Irembo: Rwandan Government E-Service Portal

This compendium, prepared by the Division for Public Institutions and Digital Government (DPIDG) of the United Nations Department of Economic and Social Affairs (UN DESA), aims to capture emerging trends in digital responses of UN Member States against the COVID-19 pandemic along with other digital government initiatives and provide a preliminary analysis of their main features. These cases are shared for exchange of information so that Member States can learn from each other and possibly create new partnerships.

Born out of a partnership between RwandaOnline Platform Ltd and the Government of Rwanda, Irembo is Rwanda's national online service portal. Since its inception in 2015, Irembo has grown to provide access to more than 90 government services online. The investment in Irembo is part of the Government of Rwanda's long-standing commitment to improving online service provision, which has been an important factor in allowing the country to become a high-performer in e-government development.
In response to the COVID-19 pandemic, the Rwandan Government began to provide online booking services to users through the Irembo platform.

Country

Rwanda

Institution

The Government of Rwanda