A complex national solution built as a non-profit project. A multi-channel strategy to move from a general lock-down due to COVID-19 spreading prevention to normal life and economic activity. The system leads to early detection, testing and isolation of potentially infected people. It helps regional sanitary stations to speed up and refine their procedures. It extends a traditional epidemiological contact-tracing process and is compliant with the EU's GDPR. The solution is based on data analytics, augmented automation and citizens' engagement. It includes:
• Call centre software and call centre operators to offload auxiliary calls; • Memory maps based on the location data from mobile operators and credit card payment data from banks. • eRouska mobile app: a BLE proximity tracing app. Based on user consent, the contact data are uploaded to the central system, evaluated against epidemiological criteria, double checked and phone numbers retrieved from the central database.
Ministry of Health; regional sanitary stations; private companies: CleverMaps, Keboola.