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This compendium, prepared by the Division for Public Institutions and Digital Government (DPIDG) of the United Nations Department of Economic and Social Affairs (UN DESA), aims to capture emerging trends in digital responses of UN Member States against the COVID-19 pandemic along with other digital government initiatives and provide a preliminary analysis of their main features. These cases are shared for exchange of information so that Member States can learn from each other and possibly create new partnerships.

A complex national solution built as a non-profit project. A multi-channel strategy to move from a general lock-down due to COVID-19 spreading prevention to normal life and economic activity. The system leads to early detection, testing and isolation of potentially infected people. It helps regional sanitary stations to speed up and refine their procedures. It extends a traditional epidemiological contact-tracing process and is compliant with the EU's GDPR. The solution is based on data analytics, augmented automation and citizens' engagement. It includes:
• Call centre software and call centre operators to offload auxiliary calls; • Memory maps based on the location data from mobile operators and credit card payment data from banks. • eRouska mobile app: a BLE proximity tracing app. Based on user consent, the contact data are uploaded to the central system, evaluated against epidemiological criteria, double checked and phone numbers retrieved from the central database.

Country
Czech Republic
Institution

Ministry of Health; regional sanitary stations; private companies: CleverMaps, Keboola.

Category
Digital Government
Focus
Contact tracing