Tutorials for digital public services

This compendium, prepared by the Division for Public Institutions and Digital Government (DPIDG) of the United Nations Department of Economic and Social Affairs (UN DESA), aims to capture emerging trends in digital responses of UN Member States against the COVID-19 pandemic along with other digital government initiatives and provide a preliminary analysis of their main features. These cases are shared for exchange of information so that Member States can learn from each other and possibly create new partnerships.

AMA developed tutorials regarding digital public services for citizens:
- Registration in the ePortugal; - Digital Mobile Key – online registration; - Digital Mobile Key – registration with user+password of the Tax Authority web portal; - Digital signature with Digital Mobile Key;
- Online requesting of the Criminal Record;
- Booking an online appointment to Social Security;
- Online requesting of exceptional support to the family, in the context of COVID19 – Social Security;
- Booking an online appointment to a Health Center;
- Online requesting of exemption from fees to access healthcare, due to economic failure.

Country

Portugal

Institution

Administrative Modernization Agency (AMA)