Welcome to the United Nations
| Handbooks | Digital Government | Public Service Innovation
Handbook on how to design and implement One-stop-Shops to promote better service delivery and implement the Sustainable Development Goals
This Handbook, prepared by UN DESA/DPIDG, provides local and national governments with a set of conceptual approaches, practical strategies, and tools to improve the delivery of public services through citizen centric One-stop-Shops (OSS). It…
| Policy Briefs | Public Institutions
UN DESA Policy Brief No. 136: Promoting non-discrimination in public administration: some entry points
Promoting non-discrimination in public administration: some entry points
Key messages
Public administration can both serve as a vehicle for discrimination and provide channels to address it.
Research is needed, in particular from developing…