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South Korea strategy for e-participation envisions the use digital technologies ethically and safely to improve the life of their citizens. The Korean government has constantly improved its digital government strategy to proactively identify the citizens’ needs and serve them in the best way possible. In the wake of the COVID-19 pandemic, the Korean government facilitated the digital government innovation plan to be a more resilient, responsive digital government. Below a few examples of best practices in e-participation services in South Korea: • AI-based Chatbot for citizens: citizens can request and receive necessary information and notifications from the government agencies through a messenger app or AI speakers of their choice without having to visit the government portal (GOV.KR). • Mobile ID: starting with the mobile ID for the government officials, the ministry of interior plans to expand the service to other types of ID including a driver’s license. The citizens will be able to enjoy government services with the digital ID instead of the current plastic ID. • Digital document and wallet: the Korean citizens and residents can simply store digital certificates issued on GOV.KR portal or app in their own “Digital Wallet” for verification or submission without having to print and submit them in person to a third-party organization. • My Data: citizens can directly manage their personal information held by government agencies. The service allow the citizens to choose essential data to be shared when applying for and receiving government services, giving them control over their own data.
South Korean Goverment
AI, chatbots, digital wallets, data management systems