مرحباً بكم في الأمم المتحدة 
About the Project:
This project aims to enhance the capacities of government officials in Colombia, Ethiopia, Jamaica, and Nepal to promote effective and inclusive public service delivery leaving no one behind. It will do so by enhancing their capacities to promote innovation and design action plans for omnichannel service delivery systems (online, brick-and-mortar, mobile, etc.), through one-stop-shop (OSS) mechanisms.
The project will build on UN DESA’s existing capacity development activities in innovation for public service delivery, including through the United Nations Public Service Award winning initiatives such as Azerbaijan’s ASAN service and the Curriculum on Governance for the Sustainable Development Goals (SDGs). It will include analysis, training, advice, and stakeholder involvement activities to strengthen national capacities and processes for planning, including the establishment of appropriate governance arrangements for effective public service delivery, with a focus on leaving no one behind. The project will promote the adaptation of omnichannel service delivery practices by strengthening mutual learning through inter-regional cooperation and other partnerships in advancing the 2030 Agenda.
The project strategy is based on the assumption that supporting the development of inclusive digitalization strategies can lead to a more agile and client-oriented public sector and a reduction in the costs of doing business, and that, while keeping in mind difficulties such as the digital divide, lack of access and knowledge of/to technology by some groups of people, it can improve access to services for LNOB groups. By applying an integrated approach to public service delivery through OSSs which can contribute to increased citizen awareness and trust in government, reduce corruption, increase accountability, and improve policy coherence, the project aims to contribute to the attainment of SDG 16. Moreover, by concentrating on vulnerable groups such as women and girls, it contributes to SDG 5 and SDG 10 on equality. By providing capacity building to national, regional, and local authorities, the project will also contribute to supporting SDG 11. The project addresses most of the 17 SDGs in the sense that it will seek to enhance the quality of public services, which are essential to accelerate the implementation of the 2030 Agenda.
Project impact would be evidenced by the incorporation and use of innovative methods and approaches into national policies, strategies and implementation modalities for One-Stop-Shop service delivery systems.
Objectives:
The beneficiary countries will acquire the capacities to establish omni channel public service delivery systems, with a focus on vulnerable groups (including youth, women and girls, indigenous people, older persons, people living in poverty situations, persons with disabilities, and migrants).
Beneficiaries:
Direct beneficiaries include high-level and mid-level officials from ministries and governmental institutions at the national and subnational levels. Indirect beneficiaries include citizens and communities at large.