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| Handbooks | Digital Government | Public Service Innovation
Handbook on how to design and implement One-stop-Shops to promote better service delivery and implement the Sustainable Development Goals
This Handbook, prepared by UN DESA/DPIDG, provides local and national governments with a set of conceptual approaches, practical strategies, and tools to improve the delivery of public services through citizen centric One-stop-Shops (OSS). It…
| Capacity Development Reports | Transformational Leadership and New Mindsets
Outcome Report of the Peer-to-Peer Learning International Workshop
The Peer-to-Peer Learning International Workshop on Public Service Training Assessment Framework for Strengthening Capacities of Public Servants to Support SDG Implementation was held under the responsibility of Juwang Zhu, Director of the Division…
| Capacity Development Reports | Digital Government | Public Service Innovation | Transformational Leadership and New Mindsets
Report on Innovation, Digital Government and Changing Mindset for Public Sector Transformation in Guyana to Achieve the SDG
The Report highlights the key concepts and recommendations that emerged from the Training Workshop on “Innovation, Digital Government and Changing Mindset for Public Sector Transformation in Guyana to Achieve the SDGs” organized by the United…
| Capacity Development Reports | Sound Policymaking | Public Institutions
Report on Resilience and Recovery from Covid-19 Through Sound Policymaking
This report summarizes the key highlights and messages that were conveyed by the facilitators, speakers, and participants during the Regional Webinar Series on “How to Promote Resilience and Recovery from the COVID-19 Pandemic in Africa through…