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| Capacity Development Reports | Digital Government | Public Service Innovation

Report on Innovation and Digital Government for Public Service Delivery

This report summarizes presentations and outcomes of a facilitated online training workshop on Innovation, Digital Government and Public Service Delivery for Sustainable Development, which was jointly organized by the United Nations Department of…
| Handbooks | Digital Government

Digital Government Capability Assessment

The Digital Government Capability Assessment (DGCA) is a six-dimension framework of enablers to engage governments in discussions towards digital government transformation. Considering that digital government requires a multifaceted response from…
| Policy Briefs | Digital Government

UN/DESA Policy Brief #92: Leveraging digital technologies for social inclusion

Leveraging digital technologies for social inclusion Key messages COVID-19 is accelerating the pace of digital transformation. In so doing, it is opening the opportunities for advancing social progress and fostering social inclusion, while…
| Policy Briefs | Digital Government | Open Government Data

UN/DESA Policy Brief #89: Strengthening Data Governance for Effective Use of Open Data and Big Data Analytics for Combating COVID-19

Strengthening Data Governance for Effective Use of Open Data and Big Data Analytics for Combating COVID-19 Summary Governments are highly dependent on all data including official statistics, administrative data, open data and big data analytics…
| Compendia | Digital Government

Compendium of Digital Government Initiatives in response to the COVID-19 Pandemic 2020

This compendium, prepared by the Division for Public Institutions and Digital Government (DPIDG) of the United Nations Department of Economic and Social Affairs (UN DESA), aims to capture emerging trends in digital responses of the United Nations…
| UN E-Government Surveys | Digital Government

UN E-Government Survey 2020

The year 2020 witnessed a transformational change in global development as the United Nations Secretary-General António Guterres called on Member States and other stakeholders to “kickstart a decade of delivery and action for people and planet”,…
| Policy Briefs | Digital Government

COVID-19: Embracing Digital Government During the Pandemic and Beyond

The COVID-19 pandemic is forcing governments and societies to turn toward digital technologies to respond to the crisis in the short-term, resolve socio-economic repercussions in the mid-term and reinvent existing policies and tools in the long-term…
| UN E-Government Surveys | Digital Government

2018 E-Government Survey

2018 E-Government Survey The 2018 UN E-Government Survey is published as the implementation of the 2030 Agenda for Sustainable Development Goals (SDGs) advances to its third year. Governments have the critical responsibility to pursue policies and…
| Compendia | Digital Government | Public Service Innovation

Compendium of Innovative Practices in Public Governance and Administration for Sustainable Development

This Compendium of Innovative Practices in Public Governance and Administration for Sustainable Development explores three shifts in government-society interactions that have had significant impact on public administration and public service . These…
| UN E-Government Surveys | Digital Government

E-Government in Support of Sustainable Development

E-Government in Support of Sustainable Development  The UN E-Government Survey 2016 on “E-Government in Support of Sustainable Development” offers a snapshot of trends in the development of e-government in countries across the globe. According…
| UN E-Government Surveys | Digital Government

E-Government for the Future We Want

E-Government for the Future We Want  The United Nations E-Government Survey 2014: E-Government for the Future We Want was completed in January 2014 and launched in June 2014. The theme of the 2014 is particularly relevant to addressing the…
| Compendia | Digital Government

Compendium of Innovative E-Government Practices, Volume V

The main objective of developing the UN/DESA Compendium of Innovative E-government Practices as an ongoing project is to create a venue for sharing and disseminating innovative e-government solutions, services and products developed and/or adopted…