AI Care Call Service | Public Institutions

This compendium, prepared by the Division for Public Institutions and Digital Government (DPIDG) of the United Nations Department of Economic and Social Affairs (UN DESA), aims to capture emerging trends in digital responses of UN Member States against the COVID-19 pandemic along with other digital government initiatives and provide a preliminary analysis of their main features. These cases are shared for exchange of information so that Member States can learn from each other and possibly create new partnerships.

The Al care call service uses an AI-based voice-bot to call people subject to periodic active
monitoring to inquire as to the latest developments in their health (fever, respiratory symptoms, etc.).
The content of the calls is automacically sent to assigned case officers in charge of overseeing these active-monitoring cases, enabling the authorities to prepare and implement prompt measures when the health status of such individuals changes

Country

Republic of Korea

Institution

Seongnam city(Local government in Korea)