Chatbots | Public Institutions

This compendium, prepared by the Division for Public Institutions and Digital Government (DPIDG) of the United Nations Department of Economic and Social Affairs (UN DESA), aims to capture emerging trends in digital responses of UN Member States against the COVID-19 pandemic along with other digital government initiatives and provide a preliminary analysis of their main features. These cases are shared for exchange of information so that Member States can learn from each other and possibly create new partnerships.

With the increasing policy announcements amid Government’s effort to combat COVID. Chatbots are deployed at various places to help with frequently asked questions. The use of chatbots supplement various government communication platform to provide answers were required. Citizens are also able to access the chatbots via Facebook Messenger and Telegram.

Country

Singapore

Institution

Government Technology Agency