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With the increasing policy announcements amid Government’s effort to combat COVID. Chatbots are deployed at various places to help with frequently asked questions. The use of chatbots supplement various government communication platform to provide answers were required. Citizens are also able to access the chatbots via Facebook Messenger and Telegram.
Country
Singapore
Institution
Government Technology Agency
Category
Digital Government
Focus
Information sharing
Technology
Chatbots
Links
www.go.gov.sg/askjamiebotfbm
www.go.gov.sg/askhamiebottg