Coronazap | Public Institutions

This compendium, prepared by the Division for Public Institutions and Digital Government (DPIDG) of the United Nations Department of Economic and Social Affairs (UN DESA), aims to capture emerging trends in digital responses of UN Member States against the COVID-19 pandemic along with other digital government initiatives and provide a preliminary analysis of their main features. These cases are shared for exchange of information so that Member States can learn from each other and possibly create new partnerships.

The provision of an online chat which allows employees of the Senate to ask questions to in-house doctors about COVID-19. The requests are exclusively answered by message from 7 am o 7 p m from Monday to Friday. In this way, specialists answer questions about symptoms of the disease and advise on the necessary actions to take. The measures are intended to reduce the number of visitors to healthcare facilities and avoid an overloaded face-to-face care in the Emergency Medical Service.

Country

Brazil

Institution

Federal Senate