Help Contact Center (HELP DESK) | Public Institutions

This compendium, prepared by the Division for Public Institutions and Digital Government (DPIDG) of the United Nations Department of Economic and Social Affairs (UN DESA), aims to capture emerging trends in digital responses of UN Member States against the COVID-19 pandemic along with other digital government initiatives and provide a preliminary analysis of their main features. These cases are shared for exchange of information so that Member States can learn from each other and possibly create new partnerships.

In order to provide support to the users of electronic administrative services the State eGovernment Agency (SEGA) has launched a national single telephone number of the Agency’s Contact Help Desk. By calling 0700 20 341 the citizens, businesses and administrations can receive an answer to their questions on information systems which provide e-services to citizens and business, as well as internal administrative services, including the electronic registered mail service. The citizens and organizations are actively registering in the Secure e-Delivery System. By the beginning of April the system has over 42 000 users with more than 208 000 messages sent.

Country

Bulgaria

Institution

State e-Government Agency