Notifications to citizens about the status of the administrative procedure

This compendium, prepared by the Division for Public Institutions and Digital Government (DPIDG) of the United Nations Department of Economic and Social Affairs (UN DESA), aims to capture emerging trends in digital responses of UN Member States against the COVID-19 pandemic along with other digital government initiatives and provide a preliminary analysis of their main features. These cases are shared for exchange of information so that Member States can learn from each other and possibly create new partnerships.

Many institutions have closed counters and direct communication with clients. Therefore, citizens are unable to personally obtain information about administrative procedures. It is possible to apply via the web portal or by sending an email. However, many institutions do not have electronic services and do not have established procedures for notifying citizens about the status of their cases by email or SMS.

Country

Montenegro

Institution

All government institutions