Official COVID-19 epidemic information portal

This compendium, prepared by the Division for Public Institutions and Digital Government (DPIDG) of the United Nations Department of Economic and Social Affairs (UN DESA), aims to capture emerging trends in digital responses of UN Member States against the COVID-19 pandemic along with other digital government initiatives and provide a preliminary analysis of their main features. These cases are shared for exchange of information so that Member States can learn from each other and possibly create new partnerships.

A “one-stop-shop” government portal in Czech and English languages with daily updated information on COVID-19 epidemic. It is possible to make a conversation with the chatbot “Anezka”. The portal provides important links as well as relevant information on:
- National COVID-19 pandemic situation, - Roadmap for easing measures, - Important phone numbers, - List of testing centres, - Q&A, - Tips and recommendations, - Measures in other countries: OECD action map.
The COVID-19 portal is a part of a broader communication strategy. Another initiatives implemented to ease the pandemic situation in the Czech Republic include the 1212 help line and a digital interactive card for mobile phones. The portal was implemented in cooperation with IBM and Mluvii (the chatbot technology).

Country

Czech Republic

Institution

Ministry of Health