Tanzania: Monitoring Authority for E-Government

This compendium, prepared by the Division for Public Institutions and Digital Government (DPIDG) of the United Nations Department of Economic and Social Affairs (UN DESA), aims to capture emerging trends in digital responses of UN Member States against the COVID-19 pandemic along with other digital government initiatives and provide a preliminary analysis of their main features. These cases are shared for exchange of information so that Member States can learn from each other and possibly create new partnerships.

In 2019, the United Republic of Tanzania established the e-government Authority with a mandate to coordinate, promote and enforce e-government policies in order to facilitate public access to digital services. The country requires that online services provision be tracked and measured so that the progress and impact of e-government development can be assessed, and every public institution collects statistics on the usage of e-government services through their respective websites or portals. The comprehensive e-government strategy and careful monitoring have been key factors allowing Tanzania to boost its online service delivery levels above the African average despite the country’s low-income status.

Country

United Republic of Tanzania

Institution

Tanzanian E-Government Authority