The Tawasul complaint system | Public Institutions

This compendium, prepared by the Division for Public Institutions and Digital Government (DPIDG) of the United Nations Department of Economic and Social Affairs (UN DESA), aims to capture emerging trends in digital responses of UN Member States against the COVID-19 pandemic along with other digital government initiatives and provide a preliminary analysis of their main features. These cases are shared for exchange of information so that Member States can learn from each other and possibly create new partnerships.

The system (web and mobile) enables residents submit their suggestions and complaints to any government entity in Bahrain online. For each submission, a reference number is given for tracking the request/issue. Every government entity participating in Tawasul has a dedicated team to handle the suggestions and complaints. From statistics on the portal, the site has received thousands of cases every year since initiation, and more than 94% of these cases have been closed.

Country

Bahrain

Institution

Bahrain Kingdom