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The Tawasul complaint system

The system (web and mobile) enables residents submit their suggestions and complaints to any government entity in Bahrain online. For each submission, a reference number is given for tracking the request/issue. Every government entity participating in Tawasul has a dedicated team to handle the suggestions and complaints. From statistics on the portal, the site has received thousands of cases every year since initiation, and more than 94% of these cases have been closed.

Country
Bahrain
Institution

Bahrain Kingdom

Category
Digital Government
Focus
E-participationDigital inclusion
Technology

Web, mobile