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In order to multiply and diversify its communication channels and respond to French citizens’ demands for information on Covid-19, the Government’s Information Service (SIG) decided to implement innovative digital solutions, in partnership with innovative companies/startups: - A chatbot dedicated to answering French citizen’s questions about Covid-19 on Facebook Messenger was created and implemented, with the innovative startup Clustaar. - A similar chatbot was implemented on WhatsApp (with the company Infobip).
- An automatic notification system was created via the Chrome browser to notify of changes in the government’s official instructions (with the startup Batch).
Country
France
Institution
Government's Information Service
Category
Digital Government
Focus
Information sharing
Technology
Chatbot
Links
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