Implementing specific Covid-19 information chatbots

In order to multiply and diversify its communication channels and respond to French citizens’ demands for information on Covid-19, the Government’s Information Service (SIG) decided to implement innovative digital solutions, in partnership with innovative companies/startups: - A chatbot dedicated to answering French citizen’s questions about Covid-19 on Facebook Messenger was created and implemented, with the innovative startup Clustaar. - A similar chatbot was implemented on WhatsApp (with the company Infobip).
- An automatic notification system was created via the Chrome browser to notify of changes in the government’s official instructions (with the startup Batch).

Country

France

Institution

Government's Information Service