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| Capacity Development Reports | Digital Government | Public Service Innovation
Report on Innovation and Digital Government for Public Service Delivery
This report summarizes presentations and outcomes of a facilitated online training workshop on Innovation, Digital Government and Public Service Delivery for Sustainable Development, which was jointly organized by the United Nations Department of…
| Handbooks | Digital Government
Digital Government Capability Assessment
The Digital Government Capability Assessment (DGCA) is a six-dimension framework of enablers to engage governments in discussions towards digital government transformation. Considering that digital government requires a multifaceted response from…
| Policy Briefs | Digital Government
UN/DESA Policy Brief #92: Leveraging digital technologies for social inclusion
Leveraging digital technologies for social inclusion
Key messages
COVID-19 is accelerating the pace of digital transformation. In so doing, it is opening the opportunities for advancing social progress and fostering social inclusion, while…
| Policy Briefs | Digital Government | Open Government Data
UN/DESA Policy Brief #89: Strengthening Data Governance for Effective Use of Open Data and Big Data Analytics for Combating COVID-19
Strengthening Data Governance for Effective Use of Open Data and Big Data Analytics for Combating COVID-19
Summary
Governments are highly dependent on all data including official statistics, administrative data, open data and big data analytics…
| Compendia | Digital Government
Compendium of Digital Government Initiatives in response to the COVID-19 Pandemic 2020
This compendium, prepared by the Division for Public Institutions and Digital Government (DPIDG) of the United Nations Department of Economic and Social Affairs (UN DESA), aims to capture emerging trends in digital responses of the United Nations…
| UN E-Government Surveys | Digital Government
UN E-Government Survey 2020
The year 2020 witnessed a transformational change in global development as the United Nations Secretary-General António Guterres called on Member States and other stakeholders to “kickstart a decade of delivery and action for people and planet”,…
| Policy Briefs | Digital Government
COVID-19: Embracing Digital Government During the Pandemic and Beyond
The COVID-19 pandemic is forcing governments and societies to turn toward digital technologies to respond to the crisis in the short-term, resolve socio-economic repercussions in the mid-term and reinvent existing policies and tools in the long-term…
| Compendia | Digital Government | Public Service Innovation
Compendium of Innovative Practices in Public Governance and Administration for Sustainable Development
This Compendium of Innovative Practices in Public Governance and Administration for Sustainable Development explores three shifts in government-society interactions that have had significant impact on public administration and public service . These…
| Compendia | Digital Government
Compendium of Innovative E-Government Practices, Volume V
The main objective of developing the UN/DESA Compendium of Innovative E-government Practices as an ongoing project is to create a venue for sharing and disseminating innovative e-government solutions, services and products developed and/or adopted…
| Compendia | Digital Government | Participation and Accountability
Compendium of ICT Applications on Electronnic Government, Volume 3: Mobile Applications on Citizen Engagement
This Compendium of ICT Applications on Electronic Government is a unique collection of current ICT applications being used directly by or in partnership with governments, governmental institutions and the private sector around the world to support…
| Compendia | Digital Government
Compendium of Innovative E-Government Practices, Volume IV
In the face of increasing demands on governments to become more effective and efficient, coupled with a need to pay more attention to user needs, governments have been forced to rethink their approach to service delivery. Although many countries…
| Expert Group Meeting Reports | Digital Government
Report of the Expert Group Meeting on 2012 United Nations E-Government Survey: Towards a More Citizen-Centric Approach
The United Nations e-Government Survey is one of the major recurrent flagship publications of the Division for Public Administration and Development Management (DPADM) of the United Nations Department of Economic and Social Affairs (DESA). It has…