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  2. Improving Local Online Service Delivery in a Global World: IGF 2024 Open Forum #70
  3. Improving Local Online Service Delivery in a Global World: IGF 2024 Open Forum #70

Improving Local Online Service Delivery in a Global World: IGF 2024 Open Forum #70

Event Date: - Event Time: 11:15 am - 12:45 pm GMT +3
Country: Hybrid – the King Abdulaziz International Conference Center
Event Topic: Digital Government, Internet Governance Forum, Webinar, Local Governance

The IGF 2024 Open Forum #70 (IGF Session Page), co-organized by UNU-EGOV and DPIDG of UN DESA, focused on enhancing the digital transformation of local online service delivery in a global context. The sessions aimed to provide insights into the Local Online Service Index (LOSI) methodology and explore how it helps assess and improve e-government development at the municipal level. The forum helped to facilitate dialogue among policymakers, academics, and practitioners on leveraging digital tools to address socio-economic and environmental challenges.

This session gathered global participants to join the LOSI Network and share their experiences, insights, and suggestions for enhancing the LOSI methodology to foster inclusive, sustainable, and equitable communities.

Moderator and Opening Remarks (Onsite)

  • Mr. Dimitrios Sarantis, Senior Research Analyst, United Nations University Operating Unit on Policy-Driven Electronic Governance (UNU-EGOV)

Presentations:

  1. Opportunities and Challenges in applying LOSI (LOSI Network experience)
    1. Dr. Ayman Alarabiat, Al-Balqa Applied University, Jordan 
    2. Dr. Gayatri Doctor, CEPT University, India (online)
    3. Mr. Mehdi Limam, The Tunisian E-Governance Society, Tunisia (online)

Interactive Q&A

  • Short Presentation on the Local e-Government Toolkit by Ms. Angelica Zundel, Consultant, UN DESA
  1. Local e-Government Present and Future (Current Needs and Trends)
    1. Mr. Abdulaziz Zakri, Digital Government Authority, Kingdom of Saudi Arabia
    2. Ms. Manal Al Afad, Telecommunications and Digital Government Regulatory Authority, United Arab Emirates 
    3. Ms. Yin Huotely, Monitoring and Evaluation Department, Cambodia
    4. Ms. Vannapha Phommathansy, Digital Government Center Ministry of Technology and Communications, Lao People’s Democratic Republic

Interactive Q&A

Closing Remarks

  • Dr. Delfina Soares, Director, UNU-EGOV
  • Mr. Dimitrios Sarantis, Senior Research Analyst UNU-EGOV