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The city of Dubai, in 2017, and in collaboration with DEWA, launched Rammas, an online chatbot that can communicate with customers through real time interaction and respond to their queries in both Arabic and English.
Country
United Arab Emirates
Institution
City of Dubai and Dubai Electricity and Water Authority
Category
Digital Government
Focus
E-Service
Technology
Artificial Intelligence
Links
https://www.dewa.gov.ae/en/rammas and https://www.dewa.gov.ae/en/about-us/media-publications/latest-news/2017/03/dewas-rammas-service-uses-artificial-intelligence-to-respond-to-customer-enquiries
Video Link:
https://www.youtube.com/watch?v=ezUyN1rELsk