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  3. Transforming Public Service Delivery through Human-Centered Design and Collaborative Governance

Transforming Public Service Delivery through Human-Centered Design and Collaborative Governance

Event Date: - EST
Country: United States
Event Topic: Digital Government, Meeting

Wednesday, 29 March 2023, 1.15 pm – 2.30 pm  |  Conference Room 9, United Nations Headquarters  

 

The Side Event will focus on transforming public service delivery through a human-centered design and collaborative governance. It will showcase the innovative practice of the ASAN Service Centers and the ASAN Public Service Assessment Frameworks of the Republic of Azerbaijan. The objective of ASAN is to ensure that public services are delivered in a uniformed and coordinated manner across Azerbaijan. “ASAN service” centers are designed to guarantee citizens’ satisfaction and to enhance the quality of the relationship between public servants and citizens. The Side Event will include presentations and a panel discussion.

 

Presentations
•   ASAN Presentation: (final ppt asan cepa-revised-22.03.2023.pptx)
 
Contact information:
 
For Substantive Matters:

Adriana Alberti, Chief,

PMCDU, DPIDG/UN DESA, 
Email: alberti@un.org

 

Ms. Cristina Rodriguez-Acosta Interregional Advisor,

PMCDU, DPIDG, UN DESA 
Email: Cristina.rodriguezacosta@un.org 


For Administrative Matters:

Mr. Gregory McGann, Staff Assistant,

PMCDU, DPIDG, UN DESA
Email: gregory.mcgann@un.org