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| UN E-Government Surveys | Digital Government | Local Governance | Participation and Accountability | Public Institutions

UN E-Government Survey 2024

This thirteenth edition of the United Nations E-Government Survey, released in 2024, provides a comprehensive assessment of the digital government landscape across all 193 Member States. The 2024 Survey highlights a significant upward trend in the…
| Handbooks | Digital Government

Handbook on Digital Transformation in Local Government Leadership, Human Resources and Organizational Structure

The age of digital transformation, including the evolution of early e-government efforts towards a more holistic and user-centered approach, has arrived. The 2030 Agenda for Sustainable Development (2030 Agenda) includes a focus on governments’…
| UN E-Government Surveys | Digital Government

UN E-Government Survey 2022

The United Nations E-Government Survey 2022 is the 12th edition of the United Nations’ assessment of the digital government landscape across all 193 Member States. The E-Government Survey is informed by over two decades of longitudinal research,…
| Handbooks | Digital Government | Public Service Innovation

Handbook on how to design and implement One-stop-Shops to promote better service delivery and implement the Sustainable Development Goals

This Handbook, prepared by UN DESA/DPIDG, provides local and national governments with a set of conceptual approaches, practical strategies, and tools to improve the delivery of public services through citizen centric One-stop-Shops (OSS). It…
| Handbooks | Digital Government | Public Service Innovation

Handbook on Risk-informed Governance and Innovative Technology for Disaster Risk Reduction and Resilience

This Handbook is developed based on the Traning of Trainer Toolkit on Risk-informed Governance and Innovative Technology for Disaster Risk Reduction (DRR) and Resilience. The overall learning outcome of this training toolkit is to meet the…
| Handbooks | Digital Government

Digital Government Capability Assessment

The Digital Government Capability Assessment (DGCA) is a six-dimension framework of enablers to engage governments in discussions towards digital government transformation. Considering that digital government requires a multifaceted response from…
| Compendia | Digital Government

Compendium of Digital Government Initiatives in response to the COVID-19 Pandemic 2020

This compendium, prepared by the Division for Public Institutions and Digital Government (DPIDG) of the United Nations Department of Economic and Social Affairs (UN DESA), aims to capture emerging trends in digital responses of the United Nations…
| UN E-Government Surveys | Digital Government

UN E-Government Survey 2020

The year 2020 witnessed a transformational change in global development as the United Nations Secretary-General António Guterres called on Member States and other stakeholders to “kickstart a decade of delivery and action for people and planet”,…
| Compendia | Digital Government | Public Service Innovation

Compendium of Innovative Practices in Public Governance and Administration for Sustainable Development

This Compendium of Innovative Practices in Public Governance and Administration for Sustainable Development explores three shifts in government-society interactions that have had significant impact on public administration and public service . These…
| Compendia | Digital Government

Compendium of Innovative E-Government Practices, Volume V

The main objective of developing the UN/DESA Compendium of Innovative E-government Practices as an ongoing project is to create a venue for sharing and disseminating innovative e-government solutions, services and products developed and/or adopted…
| Compendia | Digital Government | Participation and Accountability

Compendium of ICT Applications on Electronnic Government, Volume 3: Mobile Applications on Citizen Engagement

This Compendium of ICT Applications on Electronic Government is a unique collection of current ICT applications being used directly by or in partnership with governments, governmental institutions and the private sector around the world to support…
| Compendia | Digital Government

Compendium of Innovative E-Government Practices, Volume IV

In the face of increasing demands on governments to become more effective and efficient, coupled with a need to pay more attention to user needs, governments have been forced to rethink their approach to service delivery. Although many countries…