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| UN E-Government Surveys | Digital Government | Local Governance | Participation and Accountability | Public Institutions
UN E-Government Survey 2024
This thirteenth edition of the United Nations E-Government Survey, released in 2024, provides a comprehensive assessment of the digital government landscape across all 193 Member States. The 2024 Survey highlights a significant upward trend in the…
| Handbooks | Digital Government
Handbook on Digital Transformation in Local Government Leadership, Human Resources and Organizational Structure
The age of digital transformation, including the evolution of early e-government efforts towards a more holistic and user-centered approach, has arrived. The 2030 Agenda for Sustainable Development (2030 Agenda) includes a focus on governments’…
| UN E-Government Surveys | Digital Government
UN E-Government Survey 2022
The United Nations E-Government Survey 2022 is the 12th edition of the United Nations’ assessment of the digital government landscape across all 193 Member States. The E-Government Survey is informed by over two decades of longitudinal research,…
| Research Notes | Digital Government
E-government for Resilient Governance: Opportunities and Challenges in Crises
This paper analyses how governments’ digitalization influences the resilience of governance in context of crises. The first part explores the concept of institutional resilience and draws a picture of how data and the Internet can contribute to…
| Handbooks | Digital Government | Public Service Innovation
Handbook on how to design and implement One-stop-Shops to promote better service delivery and implement the Sustainable Development Goals
This Handbook, prepared by UN DESA/DPIDG, provides local and national governments with a set of conceptual approaches, practical strategies, and tools to improve the delivery of public services through citizen centric One-stop-Shops (OSS). It…
| Handbooks | Digital Government | Public Service Innovation
Handbook on Risk-informed Governance and Innovative Technology for Disaster Risk Reduction and Resilience
This Handbook is developed based on the Traning of Trainer Toolkit on Risk-informed Governance and Innovative Technology for Disaster Risk Reduction (DRR) and Resilience. The overall learning outcome of this training toolkit is to meet the…
| Handbooks | Digital Government
Digital Government Capability Assessment
The Digital Government Capability Assessment (DGCA) is a six-dimension framework of enablers to engage governments in discussions towards digital government transformation. Considering that digital government requires a multifaceted response from…
| UN E-Government Surveys | Digital Government
UN E-Government Survey 2020
The year 2020 witnessed a transformational change in global development as the United Nations Secretary-General António Guterres called on Member States and other stakeholders to “kickstart a decade of delivery and action for people and planet”,…
| UN E-Government Surveys | Digital Government
2018 E-Government Survey
2018 E-Government Survey
The 2018 UN E-Government Survey is published as the implementation of the 2030 Agenda for Sustainable Development Goals (SDGs) advances to its third year. Governments have the critical responsibility to pursue policies and…
| UN E-Government Surveys | Digital Government
E-Government in Support of Sustainable Development
E-Government in Support of Sustainable Development
The UN E-Government Survey 2016 on “E-Government in Support of Sustainable Development” offers a snapshot of trends in the development of e-government in countries across the globe. According…
| UN E-Government Surveys | Digital Government
E-Government for the Future We Want
E-Government for the Future We Want
The United Nations E-Government Survey 2014: E-Government for the Future We Want was completed in January 2014 and launched in June 2014. The theme of the 2014 is particularly relevant to addressing the…
| UN E-Government Surveys | Digital Government
E-Government for the People
E-Government for the People
The United Nations E-Government Survey 2012: E-Government for the People was completed in December 2011 and launched in February 2012. The 2012 edition of the survey was prepared in a context of multiple challenges of an…