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Publications

| Handbooks | Digital Government | Public Service Innovation

Handbook on how to design and implement One-stop-Shops to promote better service delivery and implement the Sustainable Development Goals
This Handbook, prepared by UN DESA/DPIDG, provides local and national governments with a set of conceptual approaches, practical strategies, and tools to improve the delivery of public services through citizen centric One-stop-Shops (OSS). It…
| Handbooks | Digital Government | Public Service Innovation

Handbook on Risk-informed Governance and Innovative Technology for Disaster Risk Reduction and Resilience
This Handbook is developed based on the Traning of Trainer Toolkit on Risk-informed Governance and Innovative Technology for Disaster Risk Reduction (DRR) and Resilience. The overall learning outcome of this training toolkit is to meet the…
| Publications | Public Service Innovation

Public Service in Transition: Enhancing its Role, Professionalism, Ethical Values and Standards
In April 1996, the United Nations General Assembly, at its resumed 50th Session, adopted resolution 50/225 on Public Administration and Development. The resolution confirmed the importance of reinforcing public administration for development and…