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| Research Notes | Digital Government
E-government for Resilient Governance: Opportunities and Challenges in Crises
This paper analyses how governments’ digitalization influences the resilience of governance in context of crises. The first part explores the concept of institutional resilience and draws a picture of how data and the Internet can contribute to…
| Handbooks | Digital Government | Public Service Innovation
Handbook on how to design and implement One-stop-Shops to promote better service delivery and implement the Sustainable Development Goals
This Handbook, prepared by UN DESA/DPIDG, provides local and national governments with a set of conceptual approaches, practical strategies, and tools to improve the delivery of public services through citizen centric One-stop-Shops (OSS). It…