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| UN E-Government Surveys | Digital Government
UN E-Government Survey 2022
The United Nations E-Government Survey 2022 is the 12th edition of the United Nations’ assessment of the digital government landscape across all 193 Member States. The E-Government Survey is informed by over two decades of longitudinal research,…
| Handbooks | Digital Government | Public Service Innovation
Handbook on how to design and implement One-stop-Shops to promote better service delivery and implement the Sustainable Development Goals
This Handbook, prepared by UN DESA/DPIDG, provides local and national governments with a set of conceptual approaches, practical strategies, and tools to improve the delivery of public services through citizen centric One-stop-Shops (OSS). It…
| Handbooks | Local Governance
Innovation and Digital Government for Public Service Delivery to Implement the Sustainable Development Goals: A Handbook for Local and National Governments
This Handbook provides local and national governments with current conceptual frameworks as well as a set of practical strategies and tools on how to promote innovation and digital government for the delivery of public services. It includes guidance…