Bienvenue aux Nations Unies
The United Nations Department of Economic and Social Affairs (UN DESA), Division for Public Institutions and Digital Government (DPIDG), is organizing a Regional Forum on Public Service Innovation within the framework of the Continental Celebration of the 2025 African Public Service Day entitled “Enhancing the Agility and Resilience of Public Institutions to Achieve Equitable Governance and Rapidly Address Historical Service Delivery Gaps". The Africa Public Service Day is being organized by the African Union and the Ministry of Public Service and Human Resource Development of Ethiopia.
The Regional Forum will be held from 21 to 23 June 2025 at the African Union's Headquarters in Addis Ababa, Ethiopia. The forum is directed to Ministers, Senior Public Officers at the level of Permanent Secretaries, Directors, Director Generals, Heads of Agencies and Authorities and Chairman of Boards/Board of Directors in charge of public policy implementation.
The forum is being organized within the framework of the project on “Innovating Public Service Delivery to Achieve the Sustainable Development Goals (SDGs) through the Transfer and Adaptation of Omnichannel Approaches”, which is being implemented by the United Nations Department of Economic and Social Affairs, through its Division for Public Institutions and Digital Government, thanks to the generous contribution of the Government of Azerbaijan. The project aims to enhance the capacities of government officials in selected countries of Africa, Asia as well as Latin America and the Caribbean to promote effective and inclusive public service delivery, leaving no one behind. It will do so by enhancing their capacities to promote innovation and design action plans for omnichannel service delivery systems (online, brick-and-mortar, mobile and other channels), through one-stop-shop (OSS) mechanisms.