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| Handbooks | Digital Government
Handbook on Digital Transformation in Local Government Leadership, Human Resources and Organizational Structure
The age of digital transformation, including the evolution of early e-government efforts towards a more holistic and user-centered approach, has arrived. The 2030 Agenda for Sustainable Development (2030 Agenda) includes a focus on governments’…
| Policy Briefs | Digital Government
UN DESA Policy Brief No. 149: Promoting Youth Participation in Decision-Making and Public Service Delivery through Harnessing Digital Technologies
Key messagesHarnessing digital technologies can greatly support public institutions in promoting effective youth engagement and participation in policy processes. Digital technologies can play an instrumental role in youth engagement and…
| Capacity Development Reports | Digital Government | Sound Policymaking | Local Governance | Open Government Data | Participation and Accountability | Principles of Effective Governance | Public Institutions | Public Service Innovation | Supreme Audit Institutions | Transformational Leadership and New Mindsets
Snapshot of Capacity Development Activities 2022
UN DESA’s Division for Public Institutions and Digital Government (DPIDG) provides capacity development support and policy advice to countries upon their request to strengthen governments’ capacities to translate the Sustainable Development Goals (…
| Policy Briefs | Digital Government | Public Institutions | Public Service Innovation
UN/DESA Policy Brief No. 139: Strengthening Disaster Risk Reduction and Resilience for Climate Action through Risk-informed Governance
Strengthening Disaster Risk Reduction and Resilience for Climate Action through Risk-informed Governance
Key Messages
Governments that consider risk in policymaking and successfully integrate risk management into their governance frameworks and…
| Research Notes | Digital Government
E-government for Resilient Governance: Opportunities and Challenges in Crises
This paper analyses how governments’ digitalization influences the resilience of governance in context of crises. The first part explores the concept of institutional resilience and draws a picture of how data and the Internet can contribute to…
| UN E-Government Surveys | Digital Government
UN E-Government Survey 2022
The United Nations E-Government Survey 2022 is the 12th edition of the United Nations’ assessment of the digital government landscape across all 193 Member States. The E-Government Survey is informed by over two decades of longitudinal research,…
| Handbooks | Digital Government | Public Service Innovation
Handbook on how to design and implement One-stop-Shops to promote better service delivery and implement the Sustainable Development Goals
This Handbook, prepared by UN DESA/DPIDG, provides local and national governments with a set of conceptual approaches, practical strategies, and tools to improve the delivery of public services through citizen centric One-stop-Shops (OSS). It…
| Capacity Development Reports | Digital Government | Public Service Innovation | Transformational Leadership and New Mindsets
Report on Innovation, Digital Government and Changing Mindset for Public Sector Transformation in Guyana to Achieve the SDG
The Report highlights the key concepts and recommendations that emerged from the Training Workshop on “Innovation, Digital Government and Changing Mindset for Public Sector Transformation in Guyana to Achieve the SDGs” organized by the United…
| Policy Briefs | Digital Government
UN/DESA Policy Brief #123: Sandboxing and Experimenting Digital Technologies for Sustainable Development
From innovation hubs and policy experiments to regulatory sandboxes
Digital technologies carry a promise to fast track sustainable development by supporting innovative, forwarding-looking policies and digital government solutions. There are,…
| Handbooks | Digital Government | Public Service Innovation
Handbook on Risk-informed Governance and Innovative Technology for Disaster Risk Reduction and Resilience
This Handbook is developed based on the Traning of Trainer Toolkit on Risk-informed Governance and Innovative Technology for Disaster Risk Reduction (DRR) and Resilience. The overall learning outcome of this training toolkit is to meet the…
| Handbooks | Digital Government
Digital Government Capability Assessment
The Digital Government Capability Assessment (DGCA) is a six-dimension framework of enablers to engage governments in discussions towards digital government transformation. Considering that digital government requires a multifaceted response from…
| Capacity Development Reports | Digital Government | Public Service Innovation
Report on Innovation and Digital Government for Public Service Delivery
This report summarizes presentations and outcomes of a facilitated online training workshop on Innovation, Digital Government and Public Service Delivery for Sustainable Development, which was jointly organized by the United Nations Department of…